The Emotions of Negotiators in Conflict Situations

October 21, 2014

Professional Self Management in Long-Term Conflict Situations

The Mission of the Vienna School of Negotiation is to help our clients to thrive for sustainable negotiation results. One important piece of our business model is to transfer know-how to our clients and partners. We will do this by facilitating our blog on our website and by using social media. Over time we will publish studies, challenging negotiation backgrounds and other information in our category “Thought Bites”.


We will start with excerpts from a study conducted for the Israeli Palestinian Negotiator Program, which was initiated by the Vienna School of Negotiation (back then Vienna Conflict Management Partners) in order to learn more about the ways in which international negotiators cope with their work-life balance and long-term stress, when facing high professional as well as personal demands.


Thus, we will dive into the following topics:


How to keep the passion

The Emotion: Frustration

The Emotion: Anger

The Emotion: Grief

The Emotion: Fear

How to prevent burn out


The persons interviewed were professional Israelis and Palestinians from diverse political and business backgrounds, who have been involved in professional negotiations in the Middle East Peace Process.


We wanted to know what kind of self-management techniques and professional practices are used to support a body-mind balance in these long-lasting conflict situations and therefore foster better negotiation results. Besides the more general concept of stress, we focused on how negotiating professionals, as individuals, experience and deal with deep emotions.

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