Process Communication Model®

The secret weapon of successful negotiations!








Upoming Dates

Process Communication Model® - Module 1

incl. PCM profile

12. - 13. November 2018


EUR 1.599,- (excl. VAT)


This training is designed for leaders or people in key positions, whose daily professional life is mainly around strategic leadership and communication as well as negotiation.

Module 1: Process Communication Model® Basics

  • offers an introduction to the most important components of process communication and practical use

  • includes the creation of a personality profile based on an online questionnaire

Module 2: Intensified knowledge of the Process Communication Model®

  • repeats the key components of the first module and focuses on in-depth application of the model in communication and stress dealing


Module 1: Basics

  • six personality types, which everyone has to a certain extent

  • the strengths and weaknesses of each personality type

  • five styles of interaction

  • communication channels to create constructive contact

  • psychological needs of each personality type

Module 2: In-depth training with an emphasis on negotiation

  • personality structure

  • preferred social surrounding of each type

  • Perceiving and contacting each other in creation of communication process

  • drivers in difficult situations

  • stress patterns

Target Audience

C-Level, CEOs

Entrepreneurs, Consultants, Lawyers, Innovators



Operative negotiations (e.g. project management, sales, purchasing, key accounts,...)


Policy makers, NGOs

High potentials



Your Profit

The Process Communication Model (PCM®)

  • helps you to identify your preferred communication channels and psychological needs

  • enables conscious perception of communication and behaviour patterns of others

  • concentrates on interaction, so HOW and heightens the effect of WHAT in interaction with other people

  • strengthens leadership qualities, team development, motivation and conflict resolution

  • is an extensive personality and communication model based on scientific research in behavioural psychology

  • improves your personal stress management and sharpens your understand of partners

Based on your own personality profile, we create your "key to yourself" in Module 1. This includes your personality architecture and individualized materials.

Das Process Communication Modell®
  • Everyone has an individual architecture based on six personality types

  • Your BASIS shapes your perception and preferred communication

  • Your PHASE defines what motivates you in a professional as well as personal manner

  • The personality types were developed and validated within the last 30 years in more than 950.000 scientific profiles

Bundesministerium für Landesverteidigung

Für mich völlig neue Herangehensweisen an die Problemstellungen und Möglichkeiten der Personenführung, welche direkt im Arbeitsumfeld sofort angewandt werden können und sich permanent weiterentwickeln.

Daihatsu Deutschland

Prozess Kommunikation klar aufbereitet, gute Praxisübungen, sehr gute Übertragbarkeit in den Beruf.

Wolf Systembau

Spannende & komplexe Theme werden mit viel Bezug zur Praxis präsentiert. Das vermittelte Wissen ist für jeden Teilnehmer eine große Bereicherung.

Frequently Asked Questions

Is PCM® possible as in-house program?

Dependent on the amount of participants, the Vienna School of Negotiations offers full flexibility. For a tailored offer in terms of size, language, location and content, please contact our office in Vienna.

Are there any special offers for large groups?

For groups from companies, we offer special prices as well as the possibility of individualizing teaching content. For further information, please contact our office in Vienna. 

For further information, please contact our office in Vienna at or tel.: +43 1 953 2652​